ARE YOUR PRODUCTS CERTIFIED SAFE AND HEALTHY?
We use the safest materials in the mattress industry, guaranteed. Our foam is CertiPUR-US Certified, which means it’s toxin free and meets the highest health standards in the industry.
WILL YOUR PRODUCTS HAVE THAT “FACTORY” SMELL?
There is a natural scent when unpacking our mattress for the first time. This smell will dissipate within a few hours when well ventilated.
WHY AM I BEING CHARGED SALES TAX?
Following the South Dakota vs. Wayfair, Inc. ruling, all online retailers that generate substantial economic activity in that state must now collect sales tax. If you are being charged sales tax by Brooklyn Bedding, but live outside of South Dakota, it means your select state now requires collection of the tax as well.
WHY AM I UNABLE TO PROCESS FINANCING AT CHECKOUT?
Due to recent developments regarding consumer loans in Iowa and West Virginia, financing may be restricted or unavailable to residents in those states.
SELECTING A BROOKLYN BEDDING MATTRESS
DOES BROOKLYN BEDDING OFFER CUSTOM SIZES?
Brooklyn Bedding does offer custom sizes. Please contact customer support/sales at [email protected] for more information. Pricing will vary depending on dimensions and availability.
Shipping fees are not charged for standard size mattresses. Custom orders may incur a shipping charge. Please contact customer support for more information.
HOW DO I SELECT THE RIGHT FIRMNESS FOR MY MATTRESS?
Selecting a firmness level depends on your sleep needs, common sleep position and personal preference.
If you’d like a personal recommendation or further help selecting a firmness level, you can speak with a Sleep Specialist via email or chat. You can contact a Sleep Specialist here.
IS THERE ANYTHING I CAN DO TO HELP PROLONG THE LIFE OF MY MATTRESS?
We recommend rotating your mattress 180 degrees every 6 to 8 months. This rotation helps evenly distribute weight across the bed.
ARE YOUR MATTRESSES FLIPPABLE?
Most Brooklyn Bedding mattresses should be rotated every 6 to 8 months but never flipped (or inverted). Our mattresses are designed with comfort layers on top and support layers on bottom, including individually encased coils in hybrid models. We also use higher quality materials that last much longer than traditional mattresses. The exceptions to the “no flip” rule are the Plank by Brooklyn Bedding and EcoSleep by Brooklyn Bedding. These two mattresses are designed with varying firmness levels on either side of the mattress and can be flipped to customize your sleep experience.
DO I NEED A BOX FOUNDATION FOR YOUR MATTRESS?
Any type of support system that provides minimal to no flex will work with our mattress. This includes most platform, slat, and box spring foundations. If you need a foundation for your new mattress, check out our foundations specifically designed for Brooklyn Bedding mattresses here.
DO YOU USE ANY CHEMICAL FIRE RETARDANTS (FR) IN YOUR MATTRESSES?
Brooklyn Bedding does not use chemical fire sprays or chemical retardants in our mattresses. We do use the highest quality fire retardant socks—a fabric made of a non-woven silica/rayon/polyester/cotton blend. For more information regarding fire retardant fibers, please research Jones Fiber.
WILL YOUR MATTRESSES DEVELOP BODY IMPRESSIONS?
All mattresses develop minimal body impressions on contact. We have specifically chosen the most durable foams in the industry with the highest material integrity to minimize body impressions and maximize restorative properties.
HOW HIGH ARE YOUR FOUNDATIONS / HOW MUCH STORAGE SPACE IS UNDER THE FOUNDATION?
Our foundations vary in height depending on the type of foundation. Below are the heights and available clearance space for each of our foundations.
|Foundation||(storage space beneath foundation)|
|Adjustable Bases||approx. 10”||12”|
|Bi-Fold Foundations||No clearance||8”|
HOW DOES THE BI-FOLD FOUNDATION SUPPORT THE MATTRESS?
The Bi-Fold Foundation is designed with both vertical and horizontal slats that provide all the needed support. Its design does not require any additional support for your mattress.
WHAT COLORS DO YOU OFFER FOR THE COVER OF THE BI-FOLD FOUNDATION?
The easy zip-off cover for the Bi-Fold foundation is available in a combination of black and white as pictured. We currently do not offer the cover in any other colors.
DOES THE BI-FOLD FOUNDATION COME WITH A FRAME?
No, we do not currently sell the Bi-Fold foundation with a frame. Frames must be purchased separately.
CAN I USE A BOX SPRING ON TOP OF THE HIGH RISE PLATFORM FOUNDATION?
This comes down to personal preference. While it is certainly possible to use a box spring on top of the High Rise Platform foundation, the platform can support either a mattress on its own or a mattress with a box spring.
IS THE MATTRESS PROTECTOR HYPO-ALLERGENIC?
Yes, the mattress protector is made of cotton terry, which is designed to be both easy care and hypo-allergenic.
WILL THE MATTRESS PROTECTOR REDUCE BREATHABILITY OF THE MATTRESS?
As with all mattress protectors, it will have a very small impact on the overall breathability of your mattress as a trade-off for its superior protection against allergens and fluids. That said, the mattress protector is designed with very breathable materials and will still sleep cool and comfortable.
IS THE MATTRESS PROTECTOR A FULL ENCASEMENT?
No, the mattress protector fits like a fitted sheet and therefore is not a full encasement. Made from cotton terry, the mattress protector is designed to be easily machine washable and breathable, distinct from a mattress encasement.
DO YOUR SHEETS WORK ON A MATTRESS OVER 11″ THICK?
Yes, our sheets are designed to fit mattresses with a thickness from 11″ to 14″.
CAN I ADJUST THE FIRMNESS OF THE PREMIUM SHREDDED FOAM PILLOW?
Yes, you can adjust the firmness by adding or removing the shredded stuffing. We ship the premium shredded foam pillow overstuffed, and by simply removing some of the stuffing, you can easily adjust to your preferred firmness.
ARE YOUR PILLOWS WASHABLE?
All of our pillow covers are washable. Simply remove the cover, machine wash on a gentle setting, tumble dry low or lay flat to dry. We recommend only spot cleaning the pillow insert.
HOW DO I CHOOSE THE CORRECT LOFT FOR MY PILLOW?
As a general rule, side sleepers require higher loft; stomach sleepers require lower loft; back and combination sleepers have the latitude to choose high or low loft, depending on preference. Check out our blog here for more tips.
IS THE MASK WASHABLE?
Yes, the mask can be machine washed up to 50 times in hot water. We recommend that you gently re-fold the pleats and lay flat to air dry following each wash.
DOES THE NOSE HAVE A MASK WIRE?
Yes, each mask features a nose wire, designed for individual comfort as well as personalized adjustments.
DO YOUR MASKS COME IN DIFFERENT SIZES? DO YOU CARRY MASKS FOR CHILDREN?
Our masks are a universal, one-size-fits-all solution. For smaller adults and children, we recommend tightening the mask by knotting the loops at each end.
WHAT MATERIAL IS THE MASK MADE FROM?
Our masks are made of a high-performance Evolon base fabric. Each mask is made of finely woven microfilaments which are then infused together using high-pressure water jets creating the final fabric used in our masks.
WHAT SIZE IS THE MASK?
Our masks are designed to be one-size-fits-all. The base of our mask is 7in. x 3.25in. with a pleated design to help maximize facial coverage and two elastic ear loops.
SETTING UP & CARING FOR YOUR BROOKLYN MATTRESS
HOW DO I CLEAN THE COVER?
You can spot clean the cover with a mild detergent, gently dabbing the cover instead of rubbing it. If you’re expecting liquid spills or stains, we recommend investing in a mattress protector which is easily washable.
DO I NEED A MATTRESS PROTECTOR?
Mattress protectors are not required, but we highly recommend purchasing one to protect your investment. A mattress protector is great for added protection against dust mites, liquid spills, and extending the life of your mattress. See our mattress protectors here.
HOW CAN I HELP TO BREAK IN MY MATTRESS?
It is not necessary to do anything beyond sleeping on your mattress for it to break in naturally, but there are some methods that can help expedite this process. Below are some options if you prefer to speed up the adjustment period of your mattress:
- You can either carefully walk across or bounce gently on your mattress to help aerate the fibers and foam within your mattress.
- If your bed has pocketed springs, it can help to pull on the edges of your mattress to aid in expansion. Please note that this is not a suggested technique for all-foam mattresses.
- Keep the room where your mattress is located well ventilated for the first 24 hours. This will help the odor dissipate and your mattress to aerate fully.
HOW LONG DOES IT TAKE FOR MY MATTRESS TO BREAK IN?
It typically takes around 30 to 45 nights for your mattress to entirely break in, and the same amount of time for your body to adjust to the sensation of a new mattress. Over this period of time, your mattress will reach its optimal softness and allow full aeration.
Because of this adjustment period we require at least 30 days on your new mattress before processing your no-hassle return.
HOW LONG CAN I KEEP MY MATTRESS IN THE BOX?
We recommend keeping your mattress in the box for no longer than three weeks after it has arrived at your door. While your mattress is safe to keep rolled for up to 60 days, compression beyond this period does hold some risk for slowing the expansion of your mattress. If you anticipate a delay in setting up your mattress, our team can delay shipping your mattress after purchase. Contact our customer service team for more information.
HOW LONG DOES IT TAKE FOR MY MATTRESS TO AIR OUT?
For best results, we recommend allowing your mattress to sit between 3 to 5 hours before laying on it. Keep in mind the natural odor in your mattress may take up to 24 hours after unpacking to entirely dissipate.
HOW DO I SET UP MY MATTRESS?
Setting up your mattress is easy! Simply take the mattress out of the box and lay it on the front of your bed frame. Carefully unwrap or carefully cut the plastic cover to allow for decompression of your mattress. This can take a few minutes to fully decompress.
Note that while the majority of decompression occurs within the first few minutes of unboxing, decompression does continue for up to 24 hours after unwrapping.
TRIAL PERIOD & WARRANTY
HOW LONG IS YOUR WARRANTY?
Our 10-year warranty applies to mattresses only. Sheets, mattress protectors and pillows can be returned 30 days after the date of purchase for a full refund. Should you need to return a product, we ask that you package the merchandise and contact us at [email protected] with package dimensions so that we can email you a prepaid shipping label. We then ask that the merchandise be shipped back to our facility at no charge to you. Adjustable power bases are subject to a 2-year limited parts warranty. You can contact our customer service team for more details.
DOES YOUR TRIAL PERIOD INCLUDE SLEEP ACCESSORIES?
Our 120-night trial applies to mattresses only. Sheets, mattress protectors and pillows can be returned 30 days after the date of purchase for a full refund. Should you need to return a product, we ask that you package the merchandise and contact us at [email protected] with package dimensions so that we can email you a prepaid shipping label. We then ask that the merchandise be shipped back to our facility at no charge to you. Adjustable power bases are subject to a 2-year limited parts warranty. You can contact our customer service team for more details.
HOW DOES THE 120-NIGHT TRIAL PERIOD WORK?
We are confident we have made the best bedding products, so we back them with a generous trial period of 120 nights! We do require that you try your new mattress for at least 30 days from the date of delivery. This gives you ample time to properly adjust to the new materials. The trial date begins when you receive your mattress and can only be used once per customer per calendar year.
WHAT IF MY MATTRESS FEELS TOO FIRM?
Often, a mattress will feel firmer early in the adjustment and breaking in process. If, however, after 30 days your mattress continues to feel too firm, there are a number of ways to help create your ideal firmness level without exchanging your mattress.
We offer a free topper to help make a mattress feel softer without sacrificing support. These toppers are made of high quality foam and help increase pressure point relief. Contact our customer service team for more information.
If after trying a mattress topper you are still not satisfied with the comfort level of your mattress, we can assist you with an exchange or return and full refund.